Shipping policy
Shipping Policy - Madly
Last updated: June 25, 2026
1. Order processing
Every order is prepared by hand in Lisbon, Portugal, with care and attention to detail.
Products marked "Ships in 48H" are dispatched within 2 business days after payment is confirmed, except in the event of a stock issue or exceptional circumstances.
For all other products, the usual preparation time is 5 to 7 business days.
During launches, campaigns or periods of high demand, preparation may take longer. Whenever possible, we will let you know about any significant delay.
2. Destinations, shipping costs and estimated delivery times
Portugal
Shipping is free on every order delivered in Portugal, with no minimum spend.
- Mainland Portugal: CTT Expresso 24H delivery, usually on the next business day after dispatch.
- Azores and Madeira: delivery times may vary depending on the island and carrier service.
Spain
A flat shipping rate of EUR 15 per order applies to Spain.
The estimated transit time after dispatch is 5 to 8 business days.
Other available European destinations
A flat shipping rate of EUR 30 applies to the other European countries available at checkout.
The estimated total delivery time is 10 to 15 business days, including preparation and transit.
Available destinations and the applicable shipping cost are always shown at checkout before you place your order.
3. Dispatch confirmation and tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number whenever tracking is available.
4. Carriers
We primarily ship with CTT - Correios de Portugal and may use other logistics partners when needed.
After dispatch, delivery is handled by the carrier. Madly will support you if any delivery issue arises.
5. Delays
All delivery times are estimates and may vary due to the carrier, destination, address, public holidays, strikes, weather, customs procedures or other unforeseen circumstances.
If your order has not arrived within a reasonable timeframe, contact us at geral@madlyportugal.com and include your order number and full name.
6. Incorrect addresses and returned parcels
Please check that all delivery information is complete and correct before placing your order.
If an order is returned because the address is incorrect or incomplete, or because the recipient was unavailable, a new shipping fee may be required. This does not apply when the issue was caused by Madly or the carrier.
7. International orders
Orders shipped outside the European Union may be subject to customs fees, taxes or import duties charged by the destination country.
These charges are the customer's responsibility unless applicable law states otherwise.
8. Damage, defects or loss
If your order arrives damaged, please photograph both the packaging and the product and contact us, preferably within 48 hours of delivery.
This timeframe helps us act quickly with the carrier and does not affect your statutory rights.
9. Contact
For questions about shipping, delivery times or tracking:
Email: geral@madlyportugal.com
Location: Lisbon, Portugal