Privacy Policy - Madly Bags

Last updated: June 25, 2026

Madly Bags respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and safeguard information when you visit our website, place an order or contact us.

1. Who we are

Madly Bags is a handmade accessories brand based in Lisbon, Portugal. You can contact us through the contact details available on our website.

2. Data we collect

We may collect your name, email address, delivery address, billing details, order information, payment confirmation, customer support messages and technical information such as cookies, device data and browsing activity.

3. How we use your data

We use your data to process orders, deliver purchases, provide customer support, manage returns and exchanges where applicable, send order updates, improve our website and, when you have consented, send marketing communications.

4. Payments

Payments are processed securely by third-party payment providers. Madly does not store full card details.

5. Cookies and analytics

We use cookies and similar technologies to keep the store working properly, understand performance and improve your experience. You can manage cookie preferences where available in your browser or through the cookie banner.

6. Sharing data

We only share personal data with trusted service providers where necessary, including Shopify, payment providers, delivery partners, email marketing platforms and analytics tools.

7. Your rights

You may request access, correction or deletion of your personal data, or object to certain processing, subject to applicable law. You may also unsubscribe from marketing emails at any time.

8. Data retention

We keep personal data only for as long as necessary for the purposes described above, including legal, tax and accounting obligations.

9. Contact

If you have questions about this policy or your personal data, please contact us through the contact page on our website.