Refund policy
Final Sale, Returns and Refunds Policy
Final sale
All sales become final once the applicable statutory withdrawal period has expired.
Madly Bags does not accept exchanges or returns due to a change of mind after this period, except where a product is defective, damaged or otherwise not in conformity with the applicable legal guarantee.
Right of withdrawal
For purchases made online, you have 14 calendar days from the date you receive your order to tell us that you wish to return the product, without having to give a reason.
To request a return, contact geral@madlyportugal.com and include your order number and the product you wish to return.
You may inspect the product only as necessary to establish its nature, characteristics and functioning. It must be returned properly packaged and with all items originally supplied.
After notifying us of your decision to withdraw, you must return the product without undue delay and no later than 14 days.
The direct cost of returning the product is paid by the customer, except where the product is damaged, defective or different from the item ordered.
Personalised products
Sales of products made to specifications chosen by the customer or clearly personalised are final.
These products are not covered by the 14-day right of withdrawal where the statutory exception applies. This condition will be clearly stated on the product page before purchase.
This exception does not affect your rights if the product is defective, damaged or otherwise not in conformity.
Defective or incorrect products
If you receive a damaged, defective or incorrect product, contact us at geral@madlyportugal.com and provide:
- Your order number
- A description of the issue
- Relevant photographs or videos
The issue will be handled in accordance with the applicable legal guarantee, at no cost to you.
Refunds
Any amount due will be refunded without undue delay and, in any event, no later than 14 days from the date Madly is informed of your decision to withdraw.
Madly may withhold the refund until the returned product is received or until you provide proof that it has been sent back, whichever occurs first.
The refund will be made to the original payment method unless expressly agreed otherwise, at no additional cost to you.
The refund will include the cost of the least expensive standard delivery option originally offered. Any additional cost resulting from a more expensive delivery method chosen by the customer will not be refunded.
Contact
Madly Bags
Email: geral@madlyportugal.com
Website: https://madlyportugal.com
Location: Lisbon, Portugal