Contact information
Contact Information - Madly Bags
Last updated: November 3, 2025
Madly Bags is managed by Madalena Oliveira and João Cópio and is based in Lisbon, Portugal.
We are available to answer questions, provide order support and offer personal assistance to every customer.
Contact email
For questions about products, orders, shipping, returns or general information, email us at:
We aim to reply as soon as possible, usually within 1 to 2 business days.
Location
Lisbon, Portugal
Our full address is provided only for authorised shipments or approved returns.
Social media
Follow us for new collections and a look behind the scenes:
- Instagram: https://www.instagram.com/madly.pt/
- TikTok: https://www.tiktok.com/@madly.pt
Customer service hours
Monday to Friday, from 10:00 a.m. to 6:00 p.m. (Lisbon time).
Closed on weekends and Portuguese public holidays.
Legal information
Jointly responsible parties: Madalena Oliveira and João Cópio
Location: Lisbon, Portugal
Official email: geral@madlyportugal.com