Contact

Contact Us

Have a question about a Madly bag, your order, delivery, or product availability? We’re happy to help.

Every Madly piece is handmade with care in Lisbon, Portugal. Send us a message using the contact form below, or email us directly at geral@madlyportugal.com.

We aim to reply within 2 business days, Monday to Friday.

Order Support

If your message concerns an existing order, please include:

• Your order number
• The email used at checkout
• A brief description of your question

This helps us respond more quickly.

Product Questions

Need help choosing a bag or want to know when a product will return? Tell us which Madly design you’re interested in, and we’ll share any available information.

Email: geral@madlyportugal.com
Location: Lisbon, Portugal

We look forward to hearing from you.